FAQ

When presenting an expected delivery lead time, we take into account a number of factors, such as the state of shipping at the moment, the handmade nature of our products, and industry-wide retail events. From purchase until delivery, we will keep you updated at every turn to try to minimize any inconveniences. I appreciate your understanding. Feel free to contact us if you have any more inquiries concerning our lead times.

Our Customer Experience staff is available to provide the most thorough information on the progress of your order while we improve our order tracking system. Additionally, we’ll make sure you receive email updates at critical junctures, such before your order arrives at our Los Angeles distribution center, during shipment, and as we’re getting ready for delivery, to keep you updated.Any more questions? Please don’t hesitate to contact us by email or live chat.

You have ten days after the purchase to change the fabric or cushion fill options for made-to-order goods. After this time, we’ll have to cancel your current purchase and help you place a new one. Please be aware that this may result in an extension of the lead time for your delivery.

It is not possible to make changes to payment plan purchases, not even during the first 10 days. We will assist you in creating a new purchase and walk you through the cancellation process if your transaction was paid for with Shop Pay Installments.

Regarding orders that are ready to ship, changes are not possible due to their status of rapid dispatch.

Send us an email  with your order number and the specifics of your request to start making modifications to your order, and we’ll take care of the rest.

Cancellation of made-to-order items is free up until the point at which they ship from our distribution center. Nevertheless, your refund will be less than the 10% restocking fee if you cancel after it leaves the distribution center. After production is finished, we will give you a week or so’s notice before your piece arrives.

Since ready-to-ship items are supplied directly from our distribution center inventory, the cancellation window for them is usually rather short—just a few days. Please get in contact with our team as soon as possible if you would like to cancel an order that is ready for shipping.

Of course! In partnership with Affirm, we provide Shop Pay Installments, which allows us to offer payment plans for orders between $50 and $17,500.

Simply click the Shop Pay symbol after checkout to examine financing options (if you don’t already have an account, you’ll need to create one). Select “pay in installments” when making your payment option. You will be asked a few brief questions by Shop Pay, which will then create customized payment plans for you to review. After reading the terms, finish your purchase.

Please keep in mind that Installment orders cannot be changed. Please contact our team at email if you need any adjustments; we will cancel your current order and assist you in placing an alternate one.

Depending on your profile and purchase amount, Shop Pay generates payback plans that are either bi-weekly or monthly in nature.

Biweekly plans have no effect on your credit score and don’t charge interest or late penalties. On the other hand, monthly plans could have an interest rate of 0–30%; this will be mentioned prior to the completion of your purchase. It is significant to remember that missing monthly installment payments may have an impact on your credit score.

Eligibility for these programmes is determined in conjunction with Flexiti through Shop Pay Installments.

Depending on how many seats you have, you can anticipate having several boxes dropped on your doorstep when your purchase arrives. Each ottoman, set of arms, and seat is packaged separately. We provide handles on our boxes for easy mobility. Everything you need is included in the boxes, and our assembly requires no tools.

After placing your item, be sure to get in touch with our Customer Happiness Team to modify your mailing address before it is dispatched. Although we cannot guarantee that changes will be accepted, please email support@snugly.com to our Customer Happiness Team, and we will try our best to meet your needs.

If it makes sense, couriers might deliver boxes right up to the flat door. If that is not possible, they will place them at a secure spot in the building’s lobby or entryway. They will try delivery again the next working day if they are unable to leave the boxes safely. Remember that each building is unique and that the couriers are working hard to deliver your deliveries.

No, only our official website is the place where you may buy furniture and coverings. Purchases made from independent resellers are not covered by our guarantee and do not follow our corporate guidelines.

We take great satisfaction in creating, producing, and distributing our furniture ourselves, giving us total control over the whole manufacturing process. This end-to-end control gives us the confidence to stand behind the integrity of our products. This visibility is harmed when a product is purchased through a reseller, and we are unable to properly determine how their prior handling and care will affect the product going forward.

Of course! You can look into our Trade Programme or send us an email if you’re thinking about placing a sizable order for a business or creative project.